Frequently Asked Questions (FAQs).

At Emerald Security, we understand that choosing the right security partner is a critical decision. That’s why we’ve compiled answers to the most common questions our clients ask — to help you make well informed, confident choices.

Whether you’re looking for event security, residential patrols, corporate protection, or expert advice, you’ll find clear, honest information right here.

Still have questions? Contact us — we’re always ready to assist

FAQ.

General Questions

1. What services do you offer?
We provide a wide range of security services, including manned guarding, mobile patrols, CCTV monitoring, access control, executive protection, event security, and risk assessments.

2. Who do you serve?
We serve individuals, businesses, residential estates, institutions, and event organizers — providing tailored security solutions to meet diverse needs.

3. Are your services available 24/7?
Yes, our security services are available 24 hours a day, 7 days a week, including holidays.

Personnel & Training

Are your security personnel licensed and trained?
Yes. All our officers are fully licensed, professionally trained, and vetted to meet legal and industry standards.
Do your guards wear uniforms?
Absolutely. Our guards wear clearly marked, professional uniforms to ensure visibility and authority on-site.
Can we request specific personnel for ongoing contracts?
Yes. We accommodate continuity in staffing whenever possible to build familiarity and trust with our clients.
How do you ensure quality control?
We conduct regular on-site inspections, client feedback reviews, and ongoing training to maintain top performance.

Security Operations & Equipment

Do you provide armed and unarmed security?
Yes. We offer both armed and unarmed security services, depending on client needs and regulatory permissions.
What types of equipment do your guards use?
Our guards are equipped with radios, flashlights, body cams (where required), batons, and other tools as appropriate. Armed personnel are licensed and trained to carry firearms.
Can you install or monitor security systems?
Yes. We provide CCTV installation, remote monitoring, alarm systems, and access control solutions.

Deployment & Coverage

How quickly can you deploy security personnel?
We can deploy trained guards within 24–72 hours for most locations, depending on service scope and urgency.
Do you operate in multiple regions?
Yes. We cover multiple locations and can scale services to meet local and regional demands.
Do you offer security for one-time events?
Yes. We provide security for events such as weddings, conferences, and concerts — with full planning and coordination

Contracts, Costs & Customization

How do you price your services?
Pricing depends on the scope, duration, risk level, and staffing needs. We offer competitive rates with clear, no-hidden-fee proposals.
Is there a minimum contract length?
We offer flexible terms — from short-term deployments to long-term partnerships. Minimums may apply depending on service type.
Can your services be customized?
Absolutely. We tailor every solution to suit the specific risks, environment, and budget of each client.

Assessment & Advisory

Do you offer risk assessments?
Yes. We conduct professional on-site or remote security assessments to identify vulnerabilities and recommend solutions.
Is the initial consultation really free?
Yes. Our first advisory session is completely free — no obligations attached. It helps us understand your needs and recommend the best-fit services.

Legal & Compliance

Are you fully licensed and insured?
Yes. We are licensed by the appropriate regulatory authorities and carry liability and professional indemnity insurance.
How do you protect client privacy and confidentiality?
All our operations comply with privacy laws, and our staff is trained to handle all information with strict confidentiality.